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Frequently Asked Questions

Shipping Times
USA 5-10 Business Days

Haven't Received Your Tracking Number/Status?
We are currently processing your order. It may take 1-5 Business Days to process your order at this time.

How Can I Track My Order?
To track their order on the order status page, customers can log into their customer account. Alternatively, to confirm their identity after a certain amount of time has passed, customers without an account might be required to verify their email address or phone number along with the order number to view the order details. Customers can locate the order number in the order confirmation sent to them by email or phone.

What Is Your Refund Policy?
Refunds must be requested from our Customer Service Department (shop@caninejournal.com) within 7 calendar days of receiving your item. These calendar days start when your item shows "Delivered" according to your tracking number. If your item comes damaged we will replace it for FREE.

How Can I Speak To Someone About My Order?
Visit our 'Contact Us' page for all of our contact information. It is best to reach us via Email, Phone, or Facebook Message.

Do you offer gift wrapping?
Currently, we do not offer gift wrapping services.

Can I Pay For Rush Shipping?
Unfortunately, at this time rush shipping is not available. We apologize for any inconvenience this may cause.

I Would Like To Purchase A Sold Out Item, When Can I Do This?
We typically re-stock all items every week. If there is an item you would like to get notified on when it arrives, please email us and we will notify you when the product becomes available.

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